Refund Policy

This Refund Policy explains when you can cancel a purchase made on Daytify and how we handle refunds. It forms part of our Terms of Service. Nothing in this policy limits the rights you have under Estonian and European Union consumer law, and any clause that tried to would simply be void.

Who we are

Daytify OÜ
Registry code 17541094, Estonian Commercial Register (Äriregister)
Tööstuse tn 48, Põhja-Tallinna linnaosa, Tallinn, Harju maakond 10416, Estonia
Email: support@daytify.com

What you can buy

Daytify sells dayts. Dayts are spent inside the service on individual actions: sending a message, sending a flirt, sending a virtual gift, or buying a profile boost. The rate is 100 dayts = €1, and every price is shown in euros. Creating an account, browsing and receiving messages are free of charge; sending messages costs dayts. The full price list is on the Purchase & Dayts page.

Dayts are not money. They are non-transferable between members, are not redeemable for cash outside this policy, can be used only on Daytify, are not accepted by any third party, and do not expire.

We do not currently offer membership plans, subscriptions or any automatically renewing product. Nothing you buy renews itself. If that ever changes, the renewal terms and the way to cancel will be disclosed before you buy, and this policy will be updated first.

Your right to withdraw within 14 days

As a consumer you have 14 days from the day you buy dayts to withdraw from that purchase, without giving a reason and without paying any penalty or fee.

What we refund

Plainly:

• Unspent dayts are refundable in full if you withdraw within the 14 days.
• Dayts you have already spent are charged pro rata — we keep only the part of the price that corresponds to what you actually used, and refund the rest.

The proportion is worked out from the price you actually paid, including any bonus dayts, so a bonus never works against you. Some examples:

Why we do this rather than refusing refunds outright

Many online services claim that once digital content has been delivered, the withdrawal right disappears completely. We do not take that position, for two reasons.

First, a dating service is probably not “digital content” at all. In EU v PE Digital GmbH (Case C-641/19, 8 October 2020) the Court of Justice of the European Union held that the service of a dating platform is not digital content within the meaning of Article 16(m) of the Consumer Rights Directive. On that basis dayts are prepayment for a service, the withdrawal right falls away only when the service has been fully performed, and any compensation for what was already provided must be calculated proportionately. That is exactly what the table above does.

Second, the exception is harder to satisfy than most templates suggest. Under Estonian law (Law of Obligations Act, § 53(4) point 7¹, as amended and in force since 28 May 2022) the withdrawal right for paid digital content supplied other than on a tangible medium falls away only if all three of the following are true:

1. supply began before the withdrawal period expired, with your express prior consent;
2. you acknowledged that you thereby lose the right of withdrawal; and
3. the trader gave you confirmation of the contract on a durable medium (§ 55(1)–(2)).

The third condition was added when the Omnibus Directive was implemented. Older two-condition wording, which is still copied across much of the internet, is out of date.

The consequence of getting it wrong is absolute: under § 56²(7), if even one of the three conditions is not met, you owe nothing at all for digital content already delivered — a full refund, with what you received left in your hands. Terms that make withdrawal harder are void under § 56²(9).

So, in practice: our checkout is built to satisfy all three conditions — the two tick-boxes described below, plus an invoice on a durable medium — and even so we refund unspent dayts in full and charge only pro rata for the rest. If in your case any of the three conditions was not met, tell us and we will refund the purchase in full.

The two confirmations at checkout

Before you can pay, you tick two separate boxes:

• that you have read and accept the Terms of Service and this Refund Policy; and
• that you ask for the dayts to be made available immediately and understand that you lose the 14-day right of withdrawal for dayts you have already spent — unspent dayts stay refundable.

The order button itself reads “Order with obligation to pay” and shows the amount, so it is always clear that pressing it costs money. After payment, an invoice in PDF form is emailed to you and stored in your account History. That email is the confirmation on a durable medium.

If we failed to inform you

If we never told you about your right of withdrawal, the 14-day period is extended by twelve months (§ 56(1⁶)), and you owe nothing for what was supplied in the meantime (§ 56²(6)). We mention this because it is your right, not because we expect to rely on it.

How to withdraw

Write to support@daytify.com from the email address on your account and tell us that you withdraw from the purchase. Any clear statement is enough — there is no form to fill in, no telephone queue, no retention offer to sit through, and you do not have to explain why. If you prefer, you can use the model wording below.

To Daytify OÜ, Tööstuse tn 48, Tallinn 10416, Estonia — support@daytify.com
I hereby give notice that I withdraw from my contract for the purchase of dayts.
Ordered on: [date] · Order or invoice number: [number]
Name: [your name] · Account email: [email]
Date: [date]

How and when you get the money back

• We refund within 14 days of receiving your withdrawal notice.
• We use the same payment method you used for the purchase, unless you expressly agree otherwise.
• We charge no fee of any kind for the refund.
• Refunded dayts are removed from your balance at the moment the refund is issued.

Dayts do not expire and are never forfeited

Your dayts do not expire. They are not forfeited if your account is closed — whether you close it or we do, and whatever the reason for the closure.

If your account is closed while you still hold unspent dayts, we refund the value of those dayts on request. We do not keep money for a service we are no longer providing to you, and we would not be allowed to: a standard term that lets a trader keep a consumer’s money without providing anything in return is on the statutory blacklist of unfair terms (§ 42(3) point 30) and simply has no effect.

The same applies if you withdraw a consent you gave us under data protection law. Withdrawing consent is not a breach of contract and carries no penalty, no loss of dayts and no other sanction.

When something goes wrong

Separately from, and in addition to, your withdrawal right:

• if dayts you paid for are not credited, we credit them or refund the purchase;
• if dayts are deducted in error — for example a message that failed to send, or a duplicate charge — we restore them;
• if a paid feature does not work as described, tell us and we will put it right by restoring the dayts or refunding them.

Your statutory remedies for a service that does not conform to the contract are unaffected by anything in this policy.

What is not refundable

To be straightforward about the limits:

• Dayts already spent are charged pro rata as described above — that part of the price is not returned once the 14-day period has passed.
• Outside the 14-day period we are not obliged to refund unspent dayts on request, but they remain yours indefinitely and never expire, and we will still refund them if your account is closed.
• We do not refund because a conversation did not go the way you hoped. A message that was delivered was delivered; a boost that ran was provided. We cannot promise matches, replies or results, and no reputable service can.

Complaints

Send complaints to support@daytify.com. We confirm receipt of every written complaint and give you a substantive reply within 15 days, stating whether we accept your claim and, if we do, how and when we will resolve it. If we need more time, we tell you in writing before the 15 days are up and give you a new deadline with the reason. If we refuse your claim, we give our reasons in writing. If you hear nothing from us by the deadline, treat it as a refusal and take the matter further — you do not have to wait.

If we cannot agree

If our answer does not satisfy you, you can refer the dispute free of charge to the Estonian consumer disputes body:

Tarbijavaidluste komisjon (Consumer Disputes Committee)
at the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet)
Endla 10a, 10122 Tallinn, Estonia
www.ttja.ee — the Committee’s rules of procedure are published there.

Consumers resident in another EU country can also get free help from the European Consumer Centres Network. You always keep the right to bring the matter before a court.

Changes to this policy

If we change this policy we publish the new version here with a new “last updated” date, and where a change affects purchases you have already made we tell you in advance on a durable medium. Changes never apply retroactively to a purchase you have already completed, and never reduce a balance you have already paid for.

See also: Purchase & Dayts · Terms of Service · Privacy Policy · Content Moderation